2020 to 2022Emerging Technology Roadmap for Midsize EnterprisesIT professionals from 218 midsize enterprises (MSEs) collaborated to map the adoption of 112 emerging technologies by deployment stage, deployment risk and enterprise value.Compute Infrastructure and Platform ServicesDigital WorkplaceNetworkVirtual eXtensible Local Area Network (VXLAN)Monitoring InSecurityMicrosegmentationWi-Fi as aPrimary NetworkPlanningIdentity and Access Management as a Service (IDaaS)Signatureless NetworkLevel Detection or Protection802.11axIntent-Based NetworkingHyperconverged Infrastructure Container OrchestrationUniversal Customer Premises Equipment (uCPE)Software-DefinedContainerNetworkingNetworkingVirtual Private LAN Services(VPLS)Secure Access Service Edge (SASE)Cloud-Managed Networks (CMNs)Network Function VirtualizationSoftware-Defined WAN (SD-WAN)Direct Cloud ConnectContainer Management SoftwareNetwork Performance Monitoring and Diagnostic ToolMicroservices AI PaaSMicro OS OS ContainersCloud ManagementPlatformsNetwork TrafficAnalysisIn PilotIn DeploymentData LakesIoT Business SolutionAPI Management PaaSThird-Party Support for ERPData Science and Machine LearningPlatformsPlatform as a Service (PaaS)Signatureless Endpoint Detection or ProtectionBiometric Authentication MethodsSoftwareDefinedManaged Detection and ResponsePerimeter Cloud Access SecurityNetwork SandboxingBrokers (CASBs)Folder-Level EncryptionBig Data SecurityStatic ApplicationAnalyticsSecurity Testing (SAST)Dynamic ApplicationSecurity Testing (DAST)Threat Intelligence PlatformsSignaturelessWorkplace AnalyticsApplication-Virtualized FirewallsLevel Detection or ProtectionCitizen Integrator ToolsSoftware-Defined SecurityFace RecognitionFirewall as a ServiceAugmented RealityUser and Entity Behavior AnalyticsDatabase Audit and ProtectionEnterprise Social Networking ApplicationsThin ClientsWorkstream Collaboration ToolsVirtual AssistantsEnterprise HighProductivity ApplicationPlatform as a ServiceDistributed LedgersServerless ComputingIntegration Platform as a Service (iPaaS)Cloud Services Brokerage (CSB)In-Memory Computing (IMC)Business Analytics PaaSCloud ERPIoT Platform High-DensityRacksPublic Cloud Non-RelationalDatabasesHybrid Storage ArraysCloud Data BackupUnified StorageEnterprise Endpoint BackupCloud Data WarehouseVirtual Machine Backup and RecoverySoftware DefinedPublic CloudStorage (SDS)RelationalDatabasesNon-RelationalDBMSObject StorageSto Automated ra Storage Tiering g (Auto-Tiering)Solid State Arrayse an Container-Native Storaged Da Disaster Recovery as tabase a Service (DRaaS)IT Service Management ToolsUnified Endpoint Cloud UC Management (UCaaS)Content Collaboration PlatformsCloud Application DiscoveryText MiningGmail for EnterprisesNatural Language ProcessingCloud Migration Tools BotsDesktop as aApplication PerformanceService (DaaS)Monitoring (APM) AugmentedAnalyticsIT Workload AutomationConfigurationVirtual RealityLog Analysis Cloud-Testing ToolsAuditing ToolsEvent Stream ProcessingVirtual Network Configuration Automationand ServicesRoboticIT Event Correlation Processand Analysis Tools AutomationIT FinancialManagementToolsIT Service DependencyDigital Experience Monitoring (DEM)Mapping ToolsNetworkOrchestrationNetwork ContinuousContinuousConfiguration and ChangeConfigurationManagement (NCCM)Automation Toolsn Infrastructure as Code (IaC) tio Artificial a Intelligence tom IT Operations IT Au (AIOps) PlatformsDeployment RiskBased on analysis of where the technology represents potential risks in marketplace/vendor maturity, architectural fit/complexity, security risk, talent availability, implementation cost, regulatory compliance challenges and disruption to existing processes and services to risk factors.Enterprise ValueBased on analysis of where technology has the potential to increase cost efficiency, improve speed and agility, enhance employee productivity and increase revenue through improved products and/or servicesKey TakeawaysRemote Work1. MSEs invest in network modernization initiatives to support a remote workforce: CIOs plan to modernize their network infrastructure through investments in container networking, secure access service edge (SASE), and virtual eXtensible local area network (VXLAN). MSEs plan to make faster progress than their large enterprise peers in deploying these technologies at scale, with 2021 as the expected timeline.2. CIOs are piloting cloud-delivered secured access service edge (SASE) to secure increased remote work and secure edge investments: After successfully deploying cloud and software-defined WAN (SD-WAN) solutions, CIOs are now exploring SASE to evolve remote access and augment traditional VPN investments. Despite the high perceived risk, fortynine percent of MSE CIOs are piloting or deploying SASE to prepare for edge technologies, like IoT, AR, and VR, and secure increased remote work.Source: GartnerProductivity3. CIOs are democratizing tasks, including development, analytics, and integration, to business teams that crave speed and agility: Seventy percent of MSE CIOs plan to deploy citizen integrator tools by the end of 2020 to enable business teams to perform the simple application, data and process integration tasks while adhering to enterprise standards. CIOs expect data and application integration to be the first step toward democratizing traditional IT tasks and enabling citizen development, with plans to deploy low-code/no-code tools no later than 2022.4. CIOs are investing in IT automation and AI tools to streamline product delivery and enhance employee productivity: MSE CIOs plan to pilot IT automation technologies such as IT event correlation and analysis, and IT workload automation. Bots and natural language processing (NLP), however, still remain in the planning phase. CIOs look to deploy these tools by 2021 to balance work between humans and machines, freeing up time for employees and boosting their productivity.5. MSE CIOs plan investment in monitoring technologies to improve their understanding of the employee experience: More than fifty percent of MSE CIOs are piloting digital experience monitoring (DEM) application performance monitoring (APM) and artificial intelligence IT operations (AIOps) platforms to have a centralized view of performance. Additionally, 85% of MSE CIOs plan to deploy enterprise-wide workplace analytics solutions by 2021 to leverage machine learning algorithms to better understand employee experiences and diagnose root causes of productivity problems.Operations6. CIOs are investing in front-end operations technology while modernizing legacy back-end infrastructure: Three in four MSE CIOs plan to deploy serverless computing, OS containers, and microservices at scale by 2021 to support their cloud infrastructure and changing application development processes. CIOs view serverless computing as a low-risk, high-value investment that allows administrators to spend less time on infrastructure management.7. Virtualization and edge investments prompt MSE CIOs to redesign security practices: MSE CIOs have caught up to their large enterprises in deploying virtualized firewalls, software-defined security, and firewallas-a-service solutions to simplify the provisioning of security services. Four in five MSE CIOs plan to centralize the governance of policies that support the mixed workloads with different security environments by 2021.Contact Us +1 855 515 4486ITMidsized.Support@gartner.com gartner.com/technology© 2020 Gartner, Inc. and/or its affiliates. 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